Furbulous Box FAQ

How much space does the litter box offer?

This cat litter box provides a spacious internal use area of 60L, ensuring ample room for your cat's optimal comfort. The 245 x 210mm entrance is particularly welcoming to larger cats, making it an ideal choice for multi-cat households.

How does the machine handle cleaning after my cat uses it?

The machine is designed to include the entire process: automatic litter cleaning, automated packing, and automatic sealing and refilling. This ensures a hassle-free experience for both you and your feline companion.

Does Furbulous Box require special litter and trash bags?

It is compatible with any clumping litter. We recommend high-quality clumping litter, such as tofu litter and clay litter. As for trash bags, only use Auto-Packing Trash Bag to ensure the packing function of the FURBULOUS BOX.

Does it have a weight limit? How many cats can use it?

Furbulous Box is ideal for cats heavier than 3 lbs. and older than 6 months. There is no fixed number of cats per unit. We recommend having one Furbulous Box for every 2-3 cats. We do not recommend that kittens or cats that weigh less than 3 lbs. use the Furbulous Box in the auto-cleaning mode. Their low weight and tiny size may not activate the lifeguard system.

Will Furbulous Box clean watery stools?

Yes, it will. If your cat's stool is liquid-like, set the waiting time via App to a longer period until the stool solidifies.

Can it differentiate between cats in a multi-cat household?

Yes, the weight sensors of Furbulous Box distinguish cats according to their weights, but if your cats are very close in weight, the unit might not be able to tell the difference.

What happens if my cat tries to enter the globe while rotating?

Furbulous Box is equipped with a Lifeguard System to ensure your cat's safety. The Lifeguard System will detect your cat approaching or entering the box. For safety considerations, the unit will pause when your cat approaches, enters the globe, or jumps on the box.

How often do I need to pack the trash?

If there are two cats in the house, you must pack the trash bag at least once in 7 days. You can empty the waste drawer after auto-packing. You can pack the trash anytime anywhere via the app, or press the button on the control panel.

How often do I have to add litter?

It depends on how much cat litter is used. Please make sure to check the globe regularly. Always add new litter to the MAX line and reset the Furbulous Box to ensure the accuracy of weight detection.

How much litter do I put in the Furbulous Box?

Fill the Globe with approximately 5.5 pounds of litter, until it meets the MAX Line on the Litter Bed.

How often do I have to clean the inside of the Globe?

This depends on your personal preference and your cat's behavior. We recommend wiping the inside of the Globe every 2 weeks and cleaning the whole unit every 1 month. CAUTION: The Base of the Furbulous Box contains electrical components that should not be submerged.

Will the electric components hurt my cat?

Furbulous Box is safe with 12 Volts DC using an adapter very similar to the ones you may have at home for devices like a clock radio or for charging your cell phone. It is completely safe for your cats.

Warranty Policy

 Buy confidently, knowing that our 2-year warranty back your investment.

This warranty does not cover defects or damage arising from improper use or maintenance, normal wear and tear, commercial use, accident or external causes. It also does not cover damages caused when using non-clay clumping litter. Unauthorized repair, modification or customization of your product voids this warranty. For warranty service on covered defects during the warranty period, contact Furbulous Support via support@furbulouspet.eu.

Shipping & Delivery

Thanks for shopping with furbulouspet.eu. International shipping might experience delay due to natural disasters or bad weather. to keep track of your order, contact support@furbulouspet.eu so we can provide you with the order’s tracking number.

Shipping Time & Cost
Processing Time Shipping Time Shipping Cost
2-3 working days 3-7 working days Orders 0-€39.99: €5.99
Orders €39.99+: Free

Note: 

  • Orders made on the weekends might experience delay. Our warehouse only operates on Monday – Friday during standard business hours, except on holidays. In these instances, we take steps to ensure shipment delays will be kept to a minimum. 
  • Actual shipping time will vary depending on your address.
Shipping Area

Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.

Tracking
  • You will receive an email when your order has been shipped. A tracking number will be provided (the tracking number will be active within 24 hours, Click Here to Track Your Order). Please note: This may take longer during events or holidays. 
  • Tracking information may take 48 to 72 hours to update.
  • If you cannot track your package normally, please contact us and we will resolve this issue within 48 hours.
Delivery Time Exceeded

International shipping might experience delay due to bad weather. If your order is delayed, please contact us via email support@furbulouspet.com, and we will check the situation with the transportation company in time. Thanks for your understanding and support.

About Tax

In seldom cases, orders may be charged customs fees by your government, not our site, you will be responsible for the charges. We apologize for any inconvenience, but we have no control over the customs authorities in your country or any other. Contact your local customs office for more information about customs fees, duties, and taxes.

Return & Refund Policy

Thank you for choosing Furbulous! We are dedicated to providing the best experience for you and your pets. If your experience is not as expected, please review the following warranty and return guidelines before initiating a repair, exchange, or return.  

1. Warranty Terms
Furbulous provides a 1-year limited warranty for all hardware appliances from the date of original purchase (2 years for EU regions).  
• Proof of Purchase: A valid order number or proof of purchase is required for all warranty claims.  
• Scope of Service: Under normal use and intended operating conditions, Furbulous will provide free repairs or replacement parts for non-human-induced functional failures within the warranty period.  
• Support Channels:
24/7 Live Chat: www.furbulouspet.com  
Email Support: support@furbulouspet.com
U.S. Toll-Free: 800-234-4831 (Mon-Fri, 9 AM - 5 PM EST)
• Applicability Notice: This policy applies exclusively to products and accessories sold through official Furbulous channels. For products purchased via Furbulous-authorized third-party platforms or distributors, we provide in-warranty repair services only; please contact the original seller or distributor directly for all return or exchange requests.  

2. 30-Day Return Policy
You may apply for a return within 30 days of the delivery date if you are unsatisfied with the product. To ensure hygiene and safety, refund amounts are determined based on the product condition：
• Quality Issues: You receive a 100% refund for confirmed, non-human-induced functional failures, and Furbulous covers the shipping fee.
• New & Unopened: Items with intact original packaging, all accessories included, and an unactivated unit qualify for a 100% refund with shipping covered by Furbulous.
• Used (Cleaned): Units that have been used but are returned thoroughly cleaned with no residue or odor receive a 90% refund (includes a 10% restocking fee); Furbulous covers the shipping fee.
• Used (Uncleaned): Units returned with cat litter, stains, or odors receive an 80% refund (includes a 20% restocking fee), and Furbulous covers the shipping fee.
• Missing Packaging: If the original outer box is missing, an additional 5% deduction will be applied to your refund; Furbulous covers the shipping fee.
• Missing Accessories: Deductions for missing original accessories are based on their retail price, and Furbulous covers the shipping fee.

3. Special Provisions
• Returns Beyond 30 Days: For non-quality-related returns requested after 30 days but within the warranty period, a 40% depreciation fee will be deducted from the refund, and the customer is responsible for return shipping.  
• Out of Warranty: Returns and exchanges are not accepted for products past the warranty period. Furbulous may offer paid repair options or exclusive repurchase discounts.  
• Logistics Issues: For shipping damage or lost items, contact us within 72 hours of the marked delivery date with proof of purchase and photos of the damaged unit/ packaging.  
• Consumables: Items such as filters, deodorant bars, trash bags, and mats are consumables. For hygiene reasons, these items cannot be returned once opened. Only unopened consumables are eligible for return.  
• Replacement units (including refurbished or new devices) provided under the compensation mechanism shall only carry the remaining warranty period of the original product. However, if the remaining warranty of the original product is less than 30 days, the replacement unit will be granted a 30-day limited warranty starting from the date of delivery.
• Any product for which a full refund has been issued without being returned shall no longer be eligible for warranty services, regardless of whether the original warranty period has expired. 

4. Warranty Exclusions
This warranty does not cover failures or damage resulting from:  
• Normal Wear and Tear: Natural exhaustion, scratches, or aging of external surfaces (e.g., litter mat).
• Force Majeure: Damage from fire, lightning, floods, or extreme environmental conditions.
• Unauthorized Modification: Private disassembly, modification, or repairs by unauthorized third parties. Note: Tampering with the factory-sealed motor voids the warranty.
• Abuse and Misuse: Accidents, improper handling (e.g., submerging non-washable components), or use for non-intended purposes.
• Improper Operation: Failure to follow the user manual or maintenance instructions (e.g., hardware jams caused by a lack of cleaning).
• Power Issues: Connection to incorrect voltage or use of non-original power adapters.
• Counterfeit Products: Products determined by Furbulous to be counterfeit or purchased via unauthorized channels.  

5. How to Initiate a Return
1. Contact Support: Email support@furbulouspet.com with your order number, a description of the issue, and photos/videos.  
2. Guidance: Our technical team will first assist with remote troubleshooting.  
3. Shipping: Upon approval, we will provide the return address. Ensure the device is clean and securely packaged.  
4. Refund: Refunds are processed to the original payment method after the returned unit passes quality inspection.  

Furbulous reserves the right of final interpretation for the above terms. We remain committed to the "User Experience First" principle to provide the best solutions for you.