FURBULOUS is committed to customer satisfaction. (two-year warranty) If our products don’t meet your expectation, you may return your purchase within 14 days from the delivery date with the original packaging for FREE. The address on your parcel's shipping label is not the return address, please contact our support team for a return address. Pre-owned items and Gift cards are non-returnable.
ALL RETURNS MUST BE RETURNED TO THE ADDRESS PROVIDED BY THT FURBULOUS'S SUPPORT TEAM.
We do not accept any returns after 14 days from the delivery date (except for product quality issues). If you believe your package is damaged in shipping, we require that you contact us within 5 days of delivery and we will work with you to quickly resolve the issue. To cancel an order, please contact support@furbulouspet.eu as soon as possible.
Return & Exchange Fees
If the return or exchange is due to product quality issues, Furbulous Store will bear the round-trip shipping fee.
If the return or exchange is caused by you, you should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
Refund
If your order has not yet shipped, we will immediately refund your payment. If your order has shipped, we will refund your payment as soon as we have received the item(s) back from you and processed them at our warehouse ( up to 14 business days). The refund will be provided to the original method of payment within 7-14 working days.
If you haven’t received the refund within 7-14 working days, please check your bank account again. Then contact your bank or credit card company. It may take some time before a refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at support@furbulouspet.eu.
