Help Center

This cat litter box provides a spacious internal use area of 60L, ensuring ample room for your cat's optimal comfort. The 245 x 210mm entrance is particularly welcoming to larger cats, making it an ideal choice for multi-cat households.

The machine is designed to include the entire process: automatic litter cleaning, automated packing, and automatic sealing and refilling. This ensures a hassle-free experience for both you and your feline companion.

It is compatible with any clumping litter. We recommend high-quality clumping litter, such as tofu litter and clay litter. As for trash bags, only use Auto-Packing Trash Bag to ensure the packing function of the FURBULOUS BOX.

Furbulous Box is ideal for cats heavier than 3 lbs. and older than 6 months. There is no fixed number of cats per unit. We recommend having one Furbulous Box for every 2-3 cats. We do not recommend that kittens or cats that weigh less than 3 lbs. use the Furbulous Box in the auto-cleaning mode. Their low weight and tiny size may not activate the lifeguard system.

Yes, it will. If your cat's stool is liquid-like, set the waiting time via App to a longer period until the stool solidifies.

Yes, the weight sensors of Furbulous Box distinguish cats according to their weights, but if your cats are very close in weight, the unit might not be able to tell the difference.

Furbulous Box is equipped with a Lifeguard System to ensure your cat's safety. The Lifeguard System will detect your cat approaching or entering the box. For safety considerations, the unit will pause when your cat approaches, enters the globe, or jumps on the box.

If there are two cats in the house, you must pack the trash bag at least once in 7 days. You can empty the waste drawer after auto-packing. You can pack the trash anytime anywhere via the app, or press the button on the control panel.

It depends on how much cat litter is used. Please make sure to check the globe regularly. Always add new litter to the MAX line and reset the Furbulous Box to ensure the accuracy of weight detection.

Fill the Globe with approximately 5.5 pounds of litter, until it meets the MAX Line on the Litter Bed.

This depends on your personal preference and your cat's behavior. We recommend wiping the inside of the Globe every 2 weeks and cleaning the whole unit every 1 month. CAUTION: The Base of the Furbulous Box contains electrical components that should not be submerged.

Unplug the device and reinstall the globe. Make sure it's perfectly installed. 

E2 Error means: Auto-packing function is stuck or does not work properly.

You need to check the following options:

1. Remove any pieces of bag or litter stuck under the trash bag box.                                                                            
2. If there's too much used cat litter blocking the sensors, manually remove some from the trash bag and reset the device.                                  3. If the trash bag is dragged too long in the trash bin, cut the extra bag and make a knot at the end.

If the problem still persists after doing a solution, please reach out to us again with the mcu version, mac address, error code image, and the serial number of the issue.

E3 Error means the lid located on the upper side of the trash bag is not closed properly.

You need to follow these steps:

1. Check if there’s too much used cat litter in the trash bag, if so, take out some manually and restart the device and see if the malfunction still exists;
2. Make sure to put in the Trash Bag Box in the right direction with the “TOP” mark facing upwards;
3. Check if the magnet under the lid is correctly installed. Probably it is not. Please check if the magnet is inside the Trash Box. If so, try to install it again.
4.Please unplug it for 1 minute (wait till the screen shuts down) and replug it .

If the problem still persists after doing a solution, please reach out to us again with the mcu version, mac address, error code image, and the serial number of the issue.

E4 Error means the lid located on the upper side of the trash bag box is not lifted properly.

1. Remove any big pieces of clump on the lid.
2. Move the lid left and right to see if any litter or bag pieces are stuck in the gap between the lid and the box. Remove anything you find.

If the problem still persists after doing a solution, please reach out to us with the MCU version, mac address, error code image, and the serial number of the issue.

Remove the globe and clean the litter/dust on the bottom. Reinstall the globe and reset the device. 

Open the lid and level the waste (either use a shovel or pull out the waste bin (drawer) a couple of centimeters and shake the drawer) to eliminate "peaks", then repack.

1. Remove any obstacles blocking the sensor in front of the device. 
2. Clean the proximity sensor mirror.
3. Lift the upper cover 10 cm for 3 seconds and put it down to reset the weight of the device. (Make sure your cat isn't inside/on the device when you do it.) Or just unplug the device for 1 minute and plug it in again to restart the device. (Make sure your cat isn't inside/on the device when you do it.) 

1. Make sure that the device is sitting on a flat place and the weight sensors aren't on the litter mat.
2. Make sure that you reset the device when you add new litter or when anything else causes a weight change.

1. Make sure that the device is sitting on a flat place and the weight sensors aren't on the litter mat.
2. Cat must stay inside the globe for at least 7 seconds and weight must be more than 1.5kg. (That's the condition for effective usage)
3. Reset the device (using the reset button) or restart the device by unplugging for one minute, then plugging the device in again. (Make sure your cat isn't inside/on the device when you do it.)

1. Check if the 'auto-clean" mode is on.
2. Check if the weight sensors/IR sensors are defective or not. (Put a subject heavier than 1.5kg inside the globe, then block the IR sensors on both sides of the globe with paper or your hand. Stay there for 15 seconds. If it shows "occupied", the sensors are fine. If it doesn't show anything (screen continues showing "F" ), the sensors might be defective. Contact customer service in either scenario.
3. Note: To ensure cat safety, your box will only autoclean after it has been unoccupied for 2 minutes. So, for example, if one cat uses the box, then another cat uses it immediately afterwards, autoclean will only begin - and run one time only - 2 minutes after the last occupation.

1. Always close the door before emptying unwanted litter.
2. Ensure that the pailing panel is installed to prevent your cat from scratching litter out onto the litter mat while burying their poop.

Ensure that the liner is installed correctly.

Only use litter with a length less than 12mm. Otherwise the filter will take them as clumps to filter out.

Ensure that the bag is not blocking the sensors. If it is, stretch the bag a little to make it work.

Make sure the other accounts that you are sharing to are registered in the same region. For instance: if you live in the US, but the account that you are sharing is registered in Singapore, then you can't share your device to this account.

1. Make sure that your wifi is 2.4 GZ only.
2. Make sure that your wifi is stable.
3. Make sure that the bluetooth on your phone is on, and it is "allowed" for Furbulous APP to use your precise location.
4. Use a second phone's hotspot as wifi to bind your device with. (keep your original wifi off while phone hotspot is on).