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Help Center

  • How to set up your Furbulous Box
  • How to connect Furbulous Box to your App
  • How to use the multi cat recognition function?
  • How to introduce your cat to the Furbulous Box?
  • How to keep your Furbulous Box clean?
  • How to install a trash bag box for Furbulous Box?
  • How to install a regular trash bag in case of emergency
  • How much space does the litter box offer?
  • How does the machine handle cleaning after my cat uses it?
  • Does Furbulous Box require special litter and trash bags?
  • Does it have a weight limit? How many cats can use it?
  • Will Furbulous Box clean watery stools?
  • Can it differentiate between cats in a multi-cat household?
  • What happens if my cat tries to enter the globe while rotating?
  • How often do I need to pack the trash?
  • How often do I have to add litter?
  • How much litter do I put in the Furbulous Box?
  • How often do I have to clean the inside of the Globe?
  • Will the electric components hurt my cat?
  • E2 error
  • E3 error
  • E4 error

Installation

How to set up your Furbulous Box

Instructional Video

Your Furbulous Box arrives almost fully assembled and ready for use. Get started by following these steps below. 

Step 1: Place the Furbulous Box in the same location as your old litter box during the transition period.

Step 2: Make sure that the unit is placed on a firm, level surface to avoid any wobbling or instability. Soft, uneven, or unstable flooring should be avoided, and the unit should be kept indoors to prevent exposure to direct sunlight.

Step 3: Position the unit near a power outlet, making sure it is not pushed against a wall or into a corner, and is not touching any walls.

Step 4: Place the litter mats or rugs in front of or completely under the unit. It is important to avoid placing the litter mat partially under the unit, and to use only low pile (≤0.5 inches) rugs or mats.

Step 5: Put the deodorant bar into the deodorant box inside the globe.

Step 6: Fill the globe with clean clumping cat litter up to the max line. Do not use non-clumping litter.

Step 7: Finally, plug in the Furbulous Box and the globe will automatically reset the globe's position for you.

How to connect Furbulous Box to your App

Instructional Video

How to use the multi cat recognition function?

Instructional Video

How to introduce your cat to the Furbulous Box?

Instructional Video

How to keep your Furbulous Box clean?

Instructional Video

How to install a trash bag box for Furbulous Box?

Instructional Video

How to install a regular trash bag in case of emergency

Instructional Video

FAQs

How much space does the litter box offer?

This cat litter box provides a spacious internal use area of 60L, ensuring ample room for your cat's optimal comfort. The 245 x 210mm entrance is particularly welcoming to larger cats, making it an ideal choice for multi-cat households.

How does the machine handle cleaning after my cat uses it?

The machine is designed to include the entire process: automatic litter cleaning, automated packing, and automatic sealing and refilling. This ensures a hassle-free experience for both you and your feline companion.

Does Furbulous Box require special litter and trash bags?

It is compatible with any clumping litter. We recommend high-quality clumping litter, such as tofu litter and clay litter. As for trash bags, only use Auto-Packing Trash Bag to ensure the packing function of the FURBULOUS BOX.

Does it have a weight limit? How many cats can use it?

Furbulous Box is ideal for cats heavier than 3 lbs. and older than 6 months. There is no fixed number of cats per unit. We recommend having one Furbulous Box for every 2-3 cats. We do not recommend that kittens or cats that weigh less than 3 lbs. use the Furbulous Box in the auto-cleaning mode. Their low weight and tiny size may not activate the lifeguard system.

Will Furbulous Box clean watery stools?

Yes, it will. If your cat's stool is liquid-like, set the waiting time via App to a longer period until the stool solidifies.

Can it differentiate between cats in a multi-cat household?

Yes, the weight sensors of Furbulous Box distinguish cats according to their weights, but if your cats are very close in weight, the unit might not be able to tell the difference.

What happens if my cat tries to enter the globe while rotating?

Furbulous Box is equipped with a Lifeguard System to ensure your cat's safety. The Lifeguard System will detect your cat approaching or entering the box. For safety considerations, the unit will pause when your cat approaches, enters the globe, or jumps on the box.

How often do I need to pack the trash?

If there are two cats in the house, you must pack the trash bag at least once in 7 days. You can empty the waste drawer after auto-packing. You can pack the trash anytime anywhere via the app, or press the button on the control panel.

How often do I have to add litter?

It depends on how much cat litter is used. Please make sure to check the globe regularly. Always add new litter to the MAX line and reset the Furbulous Box to ensure the accuracy of weight detection.

How much litter do I put in the Furbulous Box?

Fill the Globe with approximately 5.5 pounds of litter, until it meets the MAX Line on the Litter Bed.

How often do I have to clean the inside of the Globe?

This depends on your personal preference and your cat's behavior. We recommend wiping the inside of the Globe every 2 weeks and cleaning the whole unit every 1 month. CAUTION: The Base of the Furbulous Box contains electrical components that should not be submerged.

Will the electric components hurt my cat?

Furbulous Box is safe with 12 Volts DC using an adapter very similar to the ones you may have at home for devices like a clock radio or for charging your cell phone. It is completely safe for your cats.

Troubleshooting

E2 error

E2 Error means: Auto-packing function is stuck or does not work properly.

You need to check the following options:

1. Please unplug the device. Then check the Trash Box if there’s too much used cat litter blocking the sensor. If so, take out a few cat litter manually from the trash bag and try to restart the device again.

2. If the 1st option doesn’t work, which means there’s nothing blocking the lid of the Trash Box, Please check the condition of the Trash Bag Box. If the trash bag is tragged out, Please cut the trash bag and make a knot at the end. Then you need to put back the Trash Bag Box and restart the device again. E2 will not appear, and the old Trash Bag Box can still be used with a knot at the end but may not be able to take up too much trash.

If the problem still persists after doing a solution, please reach out to us again with the mcu version, mac address, error code image, and the serial number of the issue.

E3 error

E3 Error means the lid located on the upper side of the trash bag is not closed properly.

You need to follow these steps:

1. Check if there’s too much used cat litter in the trash bag, if so, take out some manually and restart the device and see if the malfunction still exists;

2. Make sure to put in the Trash Bag Box in the right direction with the “TOP” mark facing upwards;

3. Check if the magnet under the lid is correctly installed. Probably it is not. Please check if the magnet is inside the Trash Box. If so, try to install it again.

4.Please unplug it for 1 minute (wait till the screen shuts down) and replug it .

If the problem still persists after doing a solution, please reach out to us again with the mcu version, mac address, error code image, and the serial number of the issue.

E4 error

E4 Error means the lid located on the upper side of the trash bag box is not lifted properly.

Carefully lift up the lid and see if the lid can be lifted up properly. If yes, clean the cat litter on the lid and try to restart the device again to see if the problem is solved.

If the problem still persists after doing a solution, please reach out to us with the MCU version, mac address, error code image, and the serial number of the issue.