Furbulous Box FAQ

How much space does the litter box offer?

This cat litter box provides a spacious internal use area of 60L, ensuring ample room for your cat's optimal comfort. The 245 x 210mm entrance is particularly welcoming to larger cats, making it an ideal choice for multi-cat households.

How does the machine handle cleaning after my cat uses it?

The machine is designed to include the entire process: automatic litter cleaning, automated packing, and automatic sealing and refilling. This ensures a hassle-free experience for both you and your feline companion.

Does Furbulous Box require special litter and trash bags?

It is compatible with any clumping litter. We recommend high-quality clumping litter, such as tofu litter and clay litter. As for trash bags, only use Auto-Packing Trash Bag to ensure the packing function of the FURBULOUS BOX.

Does it have a weight limit? How many cats can use it?

Furbulous Box is ideal for cats heavier than 3 lbs. and older than 6 months. There is no fixed number of cats per unit. We recommend having one Furbulous Box for every 2-3 cats. We do not recommend that kittens or cats that weigh less than 3 lbs. use the Furbulous Box in the auto-cleaning mode. Their low weight and tiny size may not activate the lifeguard system.

Will Furbulous Box clean watery stools?

Yes, it will. If your cat's stool is liquid-like, set the waiting time via App to a longer period until the stool solidifies.

Can it differentiate between cats in a multi-cat household?

Yes, the weight sensors of Furbulous Box distinguish cats according to their weights, but if your cats are very close in weight, the unit might not be able to tell the difference.

What happens if my cat tries to enter the globe while rotating?

Furbulous Box is equipped with a Lifeguard System to ensure your cat's safety. The Lifeguard System will detect your cat approaching or entering the box. For safety considerations, the unit will pause when your cat approaches, enters the globe, or jumps on the box.

How often do I need to pack the trash?

If there are two cats in the house, you must pack the trash bag at least once in 7 days. You can empty the waste drawer after auto-packing. You can pack the trash anytime anywhere via the app, or press the button on the control panel.

How often do I have to add litter?

It depends on how much cat litter is used. Please make sure to check the globe regularly. Always add new litter to the MAX line and reset the Furbulous Box to ensure the accuracy of weight detection.

How much litter do I put in the Furbulous Box?

Fill the Globe with approximately 5.5 pounds of litter, until it meets the MAX Line on the Litter Bed.

How often do I have to clean the inside of the Globe?

This depends on your personal preference and your cat's behavior. We recommend wiping the inside of the Globe every 2 weeks and cleaning the whole unit every 1 month. CAUTION: The Base of the Furbulous Box contains electrical components that should not be submerged.

Will the electric components hurt my cat?

Furbulous Box is safe with 12 Volts DC using an adapter very similar to the ones you may have at home for devices like a clock radio or for charging your cell phone. It is completely safe for your cats.

Warranty Policy

 Buy confidently, knowing that our 2-year warranty back your investment.

This warranty does not cover defects or damage arising from improper use or maintenance, normal wear and tear, commercial use, accident or external causes. It also does not cover damages caused when using non-clay clumping litter. Unauthorized repair, modification or customization of your product voids this warranty. For warranty service on covered defects during the warranty period, contact Furbulous Support via support@furbulouspet.eu.

Shipping & Delivery

Thanks for shopping with furbulouspet.eu. International shipping might experience delay due to natural disasters or bad weather. to keep track of your order, contact support@furbulouspet.eu so we can provide you with the order’s tracking number.

Shipping Time & Cost
Processing Time Shipping Time Shipping Cost
2-3 working days 3-7 working days Orders 0-€39.99: €5.99
Orders €39.99+: Free

Note: 

  • Orders made on the weekends might experience delay. Our warehouse only operates on Monday – Friday during standard business hours, except on holidays. In these instances, we take steps to ensure shipment delays will be kept to a minimum. 
  • Actual shipping time will vary depending on your address.
Shipping Area

Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.

Tracking
  • You will receive an email when your order has been shipped. A tracking number will be provided (the tracking number will be active within 24 hours, Click Here to Track Your Order). Please note: This may take longer during events or holidays. 
  • Tracking information may take 48 to 72 hours to update.
  • If you cannot track your package normally, please contact us and we will resolve this issue within 48 hours.
Delivery Time Exceeded

International shipping might experience delay due to bad weather. If your order is delayed, please contact us via email support@furbulouspet.eu, and we will check the situation with the transportation company in time. Thanks for your understanding and support.

About Tax

In seldom cases, orders may be charged customs fees by your government, not our site, you will be responsible for the charges. We apologize for any inconvenience, but we have no control over the customs authorities in your country or any other. Contact your local customs office for more information about customs fees, duties, and taxes.

Returns & Refunds

FURBULOUS is committed to customer satisfaction. (two-year warranty) If our products don’t meet your expectation, you may return your purchase within 14 days from the delivery date with the original packaging for FREE. The address on your parcel's shipping label is not the return address, please contact our support team for a return address. Pre-owned items and Gift cards are non-returnable.

ALL RETURNS MUST BE RETURNED TO THE ADDRESS PROVIDED BY THT FURBULOUS'S SUPPORT TEAM. 

We do not accept any returns after 14 days from the delivery date (except for product quality issues). If you believe your package is damaged in shipping, we require that you contact us within 5 days of delivery and we will work with you to quickly resolve the issue. To cancel an order, please contact support@furbulouspet.eu as soon as possible.

Return & Exchange Fees

If the return or exchange is due to product quality issues, Furbulous Store will bear the round-trip shipping fee.

If the return or exchange is caused by you, you should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

Refund

If your order has not yet shipped, we will immediately refund your payment. If your order has shipped, we will refund your payment as soon as we have received the item(s) back from you and processed them at our warehouse ( up to 14 business days). The refund will be provided to the original method of payment within 7-14 working days.

If you haven’t received the refund within 7-14 working days, please check your bank account again. Then contact your bank or credit card company. It may take some time before a refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at support@furbulouspet.eu.